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Jun 29, 2020 at 03:18 AM

CCO Discount Retrieval Strange Behavior


Hi Team,

Bikash Bansal Anderson Schmitt Gunther Sandtner

We applied a period discount on B1.

On CCO, we made a sync to get this discount.

For more than 3 weeks, we sell items with discounted prices safely.

However, today all items appear with their original price; without discount (nothing changed in B1).

After a while, the discounted price appeared in sales screen (we didn’t make anything).

P.S. Checkout Manager is not configured.

What are the possible causes of this glitch?

1) Internet connection?

2) B1if integration issue

3) Local CCO database disconnection

4) Issues with Checkout Monitor

Please find parts from the log file attached for your reference.

Awaiting your valuable inputs in this regard.




log.txt (24.1 kB)