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Jul 01, 2020 at 12:32 AM

Elimination Rule Does Not Execute for Specific Accounts

43 Views Last edit Jul 01, 2020 at 12:59 AM 2 rev

Dear Experts,

Please I need your help on a very strange behavior we are experiencing.
We have interco and COS elimination rules that work fine. However, I noticed that certain accounts (600010 and 600012) do not eliminate when flagged. I can confirm that it does not have to do with the Entity as other accounts eliminate perfectly based on the rules. I have compared the affected accounts with those that work fine and there doesn't seem to be any difference. In facts, I have given them the same parameters as the accounts that eliminate correctly but the problem persists.

Please see below one of the accounts that eliminate correctly

Below is a screenshot of the problematic accounts

I am completely at loss on where else to look as the behavior does not seem to make any sense.

Please note that we are on BPC version 11.

I will really appreciate any help with this. Thanks

Regards,

Seyi.

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