Skip to Content
0
Jun 24, 2020 at 05:27 PM

Is it possible to reset or clean the SMC quality tenant?

189 Views

Hello Experts

A query, by subject of master data and change of the server or quality tenant of C4C (module with which SMC is currently integrated)

What options do you have to leave the current SMC quality Tenant blank ?, taking into account that all the contacts that have already been migrated from C4C to SMC will no longer be correct.

1.- Can you clean the Marketing Cloud Tenant ?, leaving it without the contacts already migrated, logically without all the interactions, such as campaigns, target groups, etc., only with the configuration.

2- What are the chances of requesting a new quality tenant from SAP? and migrate the configuration to that new Tenant (Option that the project management offers me)

3.- In case point 1 and 2 cannot be done, you can have SMC connected to two C4C, if you can differentiate which contact comes from one C4C server or another?

Thank you

Best regards

Elio C.