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Multiple Instance of work item appears in the SAP Inbox of user even after approval

Hello all,

We have a designed a Purchase Order approval workflow by making copy of standard PO Workflow.

We have 3-level approval to approve the Purchase Order. The approval is done by Fiori Application.

But whenever the first level approver approves the Purchase Order from either Fiori Application or using

transaction 'ME28', it displays that the PO is released from first level at the same time again the work item appears

in first level approver's SAP Inbox for approval and in the workflow log it displays in the 'READY' state. The same work item

goes to next level approver for approval.

Does any one have idea why the work item again appears in first level approver's SAP Inbox.

Please suggest.

Thanks in advance.

Thanks and regards,

Rupali Patil.

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2 Answers

  • Posted on Jun 26 at 02:52 PM

    Hello all,

    The issue has been resolved.

    This issue arises when there is a case the workflow initiator and first level approver

    both are the same. In this case, first when the workflow triggers for approval the workflow instance

    goes for approval to first level based on the agent determination rule defined in release step.

    When the approver approvers the PO from first level. the PO gets released but as there is

    workflow initiator assigned to expression in release step, the workflow instance again appears

    in the approver's SAP Inbox and Fiori application for approval which is in ready state.

    This can be resolved if the workflow instance and first level approver are not the same.

    And if this is the only case one needs to handle then one can set the work item status manually to 'Completed' which resolves the issue.

    Thanks and regards,

    Rupali Patil.

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  • Posted on Jul 13 at 02:14 AM

    Please use Terminating event accordingly

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