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Jun 19, 2020 at 01:16 AM

Error in SM35 session

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When some of the users are trying to process session through SM35 for VB01 (functionality), the excel file is not getting uploaded correctly. It does open the VB01 screen but for a different condition type which is not even present in the excel sheet and then does not process futher (screen freezes).We created a sample user ID, using that same user ID, a business user could process the file successfully using a desktop but not using a laptop. Could it be due to any particular settings in SAP that might be causing this issue ? or is it due to some other software?