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Custom Origin ID Merge Existing Data

Hello,

we are currently facing the following problem: If a contact creates a new account at an external service, his information will be send to our CRM system and replicated into SAP Marketing on premise. There we've created a custom campaign action to be able to send messages to the external service. For the execution we use the ID of the account of the external service to identify the contacts. Now we would like to create interactions for this custom campaign action using a custom origin id and the ID of the account as ID value. Because the data is replicated into the system and not involved into the merging process for interaction contacts, we somehow need to add this custom facet to the interaction contacts afterwards.

Is this somehow possible?

BR

Dominic

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2 Answers

  • Posted on Jul 16, 2020 at 10:02 AM

    Dear Consultant,

    Can you please provide detailed scenario with screenshot to understand and help?

    Thank you.

    Best Regards,

    Kunal Bansal, SAP Marketing Consultant

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  • Posted on Jun 20, 2020 at 03:03 AM

    Hi Dominic Mruk. Since you have the on-prem version, I suppose that you're using External Campaigns, right? It'd be great if you can explain a little bit more about the integration with the external system and the facets you're using to implement the data loading for contacts and the interactions you want to create.

    By the way, if you use external campaigns, you can refer to this documentation that explains how to request campaign success data in an external campaign integration:

    https://help.sap.com/viewer/e68e4c8c856d429b85c2a7370c3553ae/1909.YMKT/en-US/ddb823cd104c41cfb98cf494bf37282a.html

    Let me know if that helps or if you need more clarification for your specific scenario.

    Regards,

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