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Authentication access is not permitted -Desktop Agent - SAP IRPA

Hi All,

I am unable to register Desktop Agent to my tenant.

My SAP IRPA Link

https://krish469.app.irpa-trial.cfapps.eu10.hana.ondemand.com/

My Desktop Agent -

Main Error -

While it tries to register to my tenant

https://krish469.app.irpa-trial.cfapps.eu10.hana.ondemand.com/api/galaxy/v1/token/registration

then it redirects to link

https://krish469.authentication.eu10.hana.ondemand.com/login

When I open above link,it looks like below

I am unable to understand where did I do wrong. Please help.

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6 Answers

  • Best Answer
    Posted on Jul 06, 2020 at 04:22 PM

    ravishankar S.p. , Thanks. Your response in the below url has solved my issue.

    https://answers.sap.com/answers/13087581/view.html

    My Issue - I have used different user (Corporate/Cient's S user) id in intenret explorer for SAP Sites like Launchpad,.. My IRPA user id is different that is based on my personal mail id. Because of this I have got this issue.

    As per Ravishankar, I have logged into IRPA Home page with user id in Internet Explorer and restarted IRPA Agent, solved my issue

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  • Posted on Jun 19, 2020 at 02:52 AM

    Hello Siva,

    Which URL did you used in the Desktop Agent?

    You need to use:

    https://krish469.app.irpa-trial.cfapps.eu10.hana.ondemand.com/

    It will first try to login using the authenticate portal and after successful authentication you won't be asked again to re-enter your credentials.

    Also check if you have successfully registered the agent on the IRPA portal.

    Regards,

    Anirban

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  • Posted on Jun 21, 2020 at 03:15 PM

    Hi - from the first screenshot itself, it is evident that there are no agents registered in your account. If nothing is registered, then it will certainly give this error. Please maintain your login/machine ID as the agent using agent group concept and then do all the necessary CF setup so that you can execute a certain project from desktop agent.

    Thanks

    SR

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  • Posted on Jun 30, 2020 at 09:30 AM

    Hello Siva rama Krishna Pabbraju,

    You can try the following,

    1. Go to: https://krish469.app.irpa-trial.cfapps.eu10.hana.ondemand.com/

    2. Click on Agents Tab

    3. Click on Agent groups Tab

    4. Add a new Agent Group > "AgentGroup" of type "Machine"

    5. Navigate inside of the agent group and click on "Add"

    6. Add your Machine ID here. (You can get your Machine ID from the About Section of your Desktop Agent)

    7. Close the window and retry tenant registration process after a couple of minutes, if required try more than once.

    If the problem still persists please post a comment with your "Agent" and "Agent Groups" tabs screenshot.

    Vishal Sharma hope this is helpful for you as well.

    Regards.

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  • Posted on Jul 05, 2020 at 08:35 AM

    Hello,

    I am facing the same issue. Is there any fix for this?

    Thanks / SPR

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  • Posted on Jul 17, 2020 at 04:08 PM

    Hello,

    I am facing a different issue: the Factory is not loading and I have a desktop agent authentication error. Can you help?

    Regards,

    Hugo


    factory.png (54.1 kB)
    athentication.png (43.9 kB)
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