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Jun 17, 2020 at 05:26 PM

How to get the ticket ID and agent email of a C4C ticket?

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I am trying to write some logic for sending email to C4C ticket agent. For ticket ID, I tried this.ID.content but I ended up with something with a lot of zeros? For the address of the ticket agent, I tried using:

this.ProcessorParty.AddressSnapshot.DefaultEMail.URI.content

but it seems to get me more than one recipient, I'm not quite sure about the definition of ProcessorParty or if that's the right one to use?