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IBP Excel Add-In is not Working

My IBP Excel Add-In is not working correctly. I am experiencing the below issues:

  • When creating a new view from a template or using an existing template I am unable to change the period in the drop down from eg. Year to month. (it doesn’t drop down at all)
  • When trying to save a view as a favourite or saving data she gets an ‘IBP: Warning’ box, but there is no message in the box to indicate what the problem is – I have tried checking the application logs but it doesn’t show any issues considering its just a warning.
  • My planning views are all showing as ‘Last Refresh: Offline’ even though I am connected to the internet and data is loading into the planning view.

I have tried uninstalling and reinstalling the excel add-in as well as clearing the metadata cache in the excel connection but with little success. I cant see what i am doing anything wrong when interacting with the system and it can’t be an auths issue because other users with the same role are not experiencing the same issue. It seems like a technical issue with the IBP add-in.

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2 Answers

  • Posted on Jun 23, 2020 at 06:01 PM


    It might be issue with your IBP Excel Add-in or Microsoft Office.

    I would susgest to reinstall the Microsoft Office and install the latest version of Excel Add-in and try to replicate the above-metnioned scenarios.

    Best Regards,


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  • Posted on Jul 29, 2020 at 08:58 PM

    Hi Mpho,

    The first two behaviors are caused by an Excel setting. Please refer to below KBA to resolve it if not already:

    2790918 - IBP Excel Add-in: Menu screen shows as Blank. No information is displayed



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