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Jun 15, 2020 at 04:12 PM

Is there anyway to execute another action after sending an email in workflow rule?

419 Views Last edit Jun 16, 2020 at 03:34 PM 2 rev

On C4C, I have a workflow rule that watches a field, when that field changes value, it sends out an email, Now I want that field's value to reset back to the default value immediately after the email is sent out, is there anyway to execute another action after the field change via workflow rule? I tried creating a workflow rule to run on schedule 5 mins after "change on", but it didn't execute for some reason and I have no idea why it doesn't execute, so I'm forced to look for an alternative.

If workflow rule is not possible, what are the alternatives? I have looked at sap cloud studio and looked at the sample email code:.https://answers.sap.com/questions/234237/sap-c4c-send-email-by-custom-button.html but wasn't able to find documentation to explain that code further, for example, how to determine the party numbers, how to send from the system's email instead of sending from a particular employee. Thanks.