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Jun 11, 2020 at 08:48 AM

Make the sum of a custom interaction field

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Hi,

We have an interaction type "earn points", and a custom field on interactions "nr of points".

We're looking for a way to make on a contact the sum of his "nr of points" of all his interactions. Like the Amount on a sales order.

Custom HANA view will probably work, but looking for a way with less development.

I was thinking maybe the Score Builder.

I have flagged my custom field for the Score Builder as documented here

"On the UIs and Reports tab, enable the field usage for the required UI or report. For the custom field to be visible in the Score Builder app, choose Enable Usage for Score Attributes."

However I can't find it in the score builder... am I missing anything?

Kr

Joyca