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Jun 11, 2020 at 12:32 AM

Infoview Login Slow - BusinessObjects XI 3.1

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Hello,

This SAP Knowledge Base Article below fixes our slow Infoview login, however if this is applied do we also lose the client ip address from the audit database entry or just the host name?

Thanks

Stuart

1422510 - Login to InfoView or BILaunchPad/CMC takes a long time due to reverse DNS lookup


CAUSE

One of new auditing feature introduced with BOE is auditing which client computer was accessing from. To record the host name of client computer BOE converts the IP address to host name (reverse DNS lookup). This address resolution always takes place regardless the auditing is disabled or not. It's depending on operating system and network configuration but address resolution is processed by a DNS server in most cases. However if the client computer uses DHCP and DNS server isn't configured properly for these DHCP clients, DNS server forwards the lookup query to parent or root DNS server. This query is eventually failed and it takes a long time. *Note: Forwarding a DNS lookup query for private address is violating RFC1918. This issue is referenced for investigation under ADAPT01677669

RESOLUTION

This issue is solved under ADAPT01677669 for both XI3.1 and BI4.0 SP releases (see patch release notes). After applying this fix, it is required to define "-Dbobje.disable_audit_ip_lookup" as a Java system property on the web application server (Example: Tomcat Java_Options)