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Jun 12, 2020 at 02:06 AM

Standard field in Ticket doesn't trigger After Modify/Roundtrip

232 Views Last edit Jun 15, 2020 at 11:42 AM 2 rev

Hi Experts,

I currently have a requirement where I would need to do some logic in the after-modify event in my ServiceRequest BO extension upon change in standard fields Service Request Type and/or Category. Upon checking, it seems that these fields doesn't do a roundtrip and does't trigger the After-Modify of the root node.

Question is, how can I force triggering of the said event? I know changing some other fields will trigger the roundtrip/after-modify event but we do not want this additional step for the users.

Thank you!