Skip to Content

Storing an input in SAP Conversational AI without entity recognition

I wanted to know if it's possible for the bot to just accept a quantity and store it in it's memory and continue with next question. Example, if I want the user to provide a DESCRIPTION of an ISSUE he's facing, then there are many set of words he can use for it, and there's a possibility that some words might trigger some other Skills too.

e.g - If i have an entity called CREATE which is used for some other skill and an entity called ISSUE. Now in the end i ask the user to input a Description of his issue, and he types " I am having an ISSUE with my software which doesn't let me CREATE a new file".

So here, I want the whole sentence to be recognised as DESCRIPTION Entity, without triggering the skill which has CREATE and ISSUE as its TRIGGER.

Please Help me with this issue in simple layman terms, I'm a beginner!

Thank You

Add a comment
10|10000 characters needed characters exceeded

Related questions

1 Answer

  • Posted on Jun 30, 2020 at 09:14 AM

    Please see this answer I just wrote for a related question. I think it will work for you, and I tested with another intent that would normally be triggered by the user but the way we set it up it does what you want.

    Create a skill for waiting for user input and storing it. Then redirect to this skill from the skill that asks for the description, and then store this input. This input will not trigger another intent.

    https://answers.sap.com/questions/13082545/getting-username-and-storing-without-activating-ot.html

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.