

Hi,
I m using NW As Java(Enterprise Portal 7.5SP14) and getting issue in test environment while launching Retiree Self Service (RSS) launchpad. A new tab get open with blank screen.
Issue is not happening in Development and Production environment. At backend system(ECC), there are no error logs written when user click on RSS in SM21, no traces in STAD, no error/warning message in portal log and trace, no missing authorization, no dump.. No trace found in Portal neither in backend system.
I have cleared the backend system cache, portal cache, browser cache, tried in-cognito mode, restated both systems, tested in different computers, assigned Sap_all access to user, clear personalization, clear Odata cache, restated I M, etc.. But no luck.
RSS connect to backend system (ECC) and surprisingly there are no traces written in STAD, so it mean the request is not reaching to backend.. We are facing only RSS issue in test system and rest of portal features are working fine.. I am assuming it may be due to some roles or may be due to retiree self service catalogs
If someone know what catalogs are used for RSS, please share the list. I have attached screenshot of blank page of RSS and examples of catalog which I am looking for.
Regards,
Arjun