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How do I trigger a chargeback for a Program in SuccessFactors Learning?


We have launched SF Learning and have a smooth process for processing charges internally for Instructor Led courses. But we do not know how to trigger the chargeback with programs/curricula/eLearning items. Can someone share their best practices for recovering charges internally for programs and eLearning that carry a charge?

Thank you,

Rebecca Chandler

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1 Answer

  • Posted on Jul 23, 2020 at 06:21 PM

    Hello Rebecca,

    You cannot do a chargeback for programs, but you can define it for blended and instructor led items.

    And apply it for Classes (formerly Offers).

    Here is a KBA on how to activate this.

    Hope this can help, and that case please vote up this answer, I am looking for a badge.



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