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Jun 09, 2020 at 11:58 PM

"Add New" Guided Tours not available

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Hi team:

Customer is having difficulty "adding new" or "creating" Guided Tours. guided-tours.png They have followed the instructions as per the Web Assistant manual:

  • “The edit mode has been activated for Web Assistant” – the pencil icon is available but no add new option
  • “Authors have the author role assigned in the Manager with respective permissions” – I’ve got all rights and roles assigned in Manager
  • “The write permissions for the Web Assistant content are available in the Manager” – can’t see any special setting specifically for Web Assistant? Training admin has rights to edit, delete, copy etc. in all Workareas.

Thank-you for your help. If this needs a support ticket, please advise.

Julie

Attachments

guided-tours.png (93.7 kB)