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Jun 09, 2020 at 02:32 PM

Lockbox Payment posted but open Item not cleared

157 Views Last edit Jun 09, 2020 at 06:50 PM 2 rev

Hi All,

Need help related to a lockbox issue.

We had a wire payment for a customer.

We received the lockbox file and the is payment was matched and turned to green but there was no document created and also the customer open item was not cleared.

Please help if anyone has faced a similar issue

Thank you for all your time and efforts

Thanks

Kunal Mali