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Knowledge Management Tool other than Mindtouch

Good day Friends,

We are looking some alternate "Knowledge Management Tool" other than Mindtouch which can be integrated with "Cloud for Service" and can be accessed from public network (non employees). It would be helpful, if you have work some other tools and have experience.

Our client can not afford the license fee required to access Mindtouch solutions.

Thanks for your help.

Best Regards, Krish

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3 Answers

  • Best Answer
    Posted on Jul 15, 2020 at 07:49 AM

    Ok thanks Saurabh. Basically we came to know other vendor can also build the integration with service cloud, provided this is a project requirement and they are doing also for their customers.

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  • Posted on Jun 05, 2020 at 09:26 PM

    Hi,

    There are many KM tools available online which can work as alternative to MindTouch and you can embed them using "Mash-Ups" within C4C. Further more you can write HTML mashups to handle the parameters to&from them. You can also utilize c4c odata to push/read the data.

    IN additon to them, Do you have any specific use case or requirements that you want to accomplish as part of this integration with c4c?

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  • Posted on Jun 07, 2020 at 06:41 PM

    Hi Saurabh,

    The use cases are standard like integrate to Ticket Management, support into different languages and can be used for public and employess (internal routine). We have found "Verint" and "Novo" as part of our research which has support to integrate to C4C, when you know other KM Tool with them you have worked, please let me know.

    Thanks for your answer.

    Best Regards, Krish

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    • Hi Krish,

      If you just look for ticketmanagement case or public access then you can use the one which you mentioned.

      Unfortunately, I have only worked with Mindtouch and SAP JAM as Knowledge Management platform and never tried any other vendor. I am hearing the names of "Verint" and "Novo" for the first time but I will check them out.

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