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Jun 01, 2020 at 07:22 AM

Getting an information message while creating new ticket using Copy function

160 Views Last edit Jun 01, 2020 at 06:07 PM 2 rev

Hi SAP Experts

While creating a new service ticket from an existing ticket by using Action "copy " we are getting an information messages on the ticket Creating screen " # blocked contract items were found for item #" ( eg. 28 blocked contract items were found for item 10 ) .

We would like to know , how system is determining the blocked contract related to items in existing service ticket and what is the cause behind these messages.

As these messages are Standard ,is there any way not to populate these messages on ticket creation screen when we create new ticket from an existing ticket using Action 'COPY".

Regards,

Lalit Tageja