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Jun 01, 2020 at 07:59 PM

can I change default set for 'assigned to' in a ticket?

217 Views Last edit Jun 08, 2020 at 02:48 PM 2 rev

Hi SAP Community,

I hope that you all are doing well and keeping yourself safe. I wanted to ask you if you know where I could change the default value set for the 'assigned to' field within a ticket. For instance, when I create a new ticket and leave 'Assigned to' blank, it automatically populates it to the user creating the ticket. I am looking into removing or modifying that rule. I am not sure where to configure this or is this something hard-coded?

Thank you in advance