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May 30, 2020 at 12:08 PM

C4C How to add survey respondents to a target group automatically?

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Hi,

In the help I find the following information

https://help.sap.com/viewer/5f35ee8b31e44f2786d7c2696defa2f6/2002/en-US/e4153dc1c2fa48d6bdac256ea99ff5c3.html

Especially the phrase: You can create a target group directly from a survey report and then assign a promotion to that target group.

When I am running the report I do not see any download options e.g. download to Target Group.

Is this still a manual process? Run the report, make your selection, download the respondents and upload them via a CSV file into an empty target group?

Or is it possible to set up a target group with member determination based on a report, a question and a specific answer? And that on answering according the conditions, the respondent is added to the target group automatically?

In the member determination with the target group functionality, I don't see any signs that this is possible.

Kr.

MJ