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May 29, 2020 at 02:02 PM

Categorization in IR without codes?

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Hi,

Can someone help me understanding the categorization how it works in Interaction Record without assigning Code (catalog, Subject Codes) as its very painful to modify the categorization by business , they have to fully dependent on IT. my customer wants to redefine the categorization that we have to today and when i look at the new structure its almost 20K codes have to create in backend and they have to choose carefully when creating the categorization. In my experience, without codes not be able to generate IR report i.e. not getting the selected categories on IR. This is a huge pain. can someone assist how to simplify this. appreciate.

Thanks in advance!.

Regards,
Venkat