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May 26, 2020 at 07:17 AM

C4C Ticket Inbound EMail channel - Ticket Description

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Hi experts,

we use an inbound email channel for tickets in the Service Cloud. So every incoming email with a known email-address generates a ticket.

In the automatic generated tickets the received email is saved in the ticket description and as mail in the interaction. Is it possible to change the setting and just save the email content just in the interaction and not in the description?

Best regards

Deborah