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May 21, 2020 at 04:42 PM

Webi report stuck in message Retrieving data

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Users when trying to run a webi report using BI launch pad or webirich client using the same paramters ,the report is stuck with the message "Retrieving data" for hours and no report is generated. This is basically for large invoice reports.

Please advise what are the things we need to check to identify the root cause of the issue.

We are using BI 4.1 SP6 in windows environment.