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Credit Block

Hi, I am new to SAP! I have this problem where the approval workflow for a new sales order is blocked due to over credit limit. What are some ways my company can continue supporting my customer? Thanks!

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2 Answers

  • Posted on May 26 at 04:05 AM

    Hi,

    You can use Tcode-VKM3 to release the credit blocked sales order

    Regards

    Sukanya Reddy

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  • Posted on May 26 at 05:50 AM

    When an order is blocked for credit limit reasons, the main idea is that the person responsible for evaluating the credit risk verifies decides whether you should process the customer request further or not (and if yes - how) taking into account various factors, like customer interaction history, how much over the limit is the order, credit ratings, what products are ordered and so on.

    If such process is not applicable to your company - discuss with the local implementation or support team what should be the right process.

    If you are not responsible for making decisions about credit risk - speak with the person who is supposed to be executing this process step and leave it to them to release or reject the order.

    If you are the person who should be evaluating the credit risk - request training documentation from your local support team on how to perform credit release/reject and verify if the process works as requested by your company.

    Yes, one could use VKM3 for credit release (if there are sufficient authorizations to execute the activity), but this can be also done in alternative ways - workflow item, dedicated mobile application, e-mail - depending on how your system is set up.

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