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May 19, 2020 at 08:26 PM

Replicate Leads from SMC to C4C in 2005 Release - Avoid Creation of Individual Customers

285 Views Last edit May 25, 2020 at 01:32 PM 5 rev

Dear Experts,

at this point I would like to apologize for the following long question...

When it comes to replication of leads from SAP Marketing Cloud to SAP Sales Cloud there can be two different options:

1. The lead is created for a Contact of an existing Corporate Account (which has been replicated from Sales Cloud to SMC before). This scenario works fine.

2. The lead is created for a new Contact and for that Contact no Corporate Account exists in SMC yet.

Example given: We have a form where the Contact can download a Whitepaper and is handed over to Sales Cloud as a lead by a trigger-based campaign. In the Form we have a Custom Field (YY1_ACCOUNTNAME) where the contact can enter the name of the Company he is working for (as a free text).

The problem is now: In SAP Sales Cloud for that case by default there is an Individual Customer created. But I want to have the Contact First Name and Last Name for the Contact Person (freetext) and the value of the YY1-field also as freetext in the CompanyName field of the Lead in Sales Cloud. (so exactly how it looks like when I create a lead in SAP Sales Cloud without choosing an existing Account -> so the Contact and Account are for the moment like "in preparation" and get their IDs "reserved" on the database).

How to solve this in 2005 release?

Before 2005 release we adapted the default mapping because the check if an individual customer should be created has been on the field IsContact which could be found in the outgoing SMC payload.

With 2005 SAP changed the iFlow and the Outgoing payload of SMC. Now the check doesn't happen on the IsContact field anymore. Instead it checks if an Account exists. But since for new Contacts there is no Corporate Account in SAP Marketing Cloud, it now always creates an individual customer.

How to solve this problem for ne new logic/iFlow?

Hope someone can help! It is urgent because it has a big impact on our project!

BR Tobias