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May 19, 2020 at 08:01 PM

Oddity in Solman 7.2 ChaRM


Greetings, I have run into an oddity with our Solman 7.2 / ChaRM system. A problem message was created, leading to a request for change which was approved leading to change documents that are in development. A functional analyst accidentally confirmed the problem message. I didn't think it was possible to do such a thing if there is an open RC. So in my 12 years off solution manager experience, I have never had to try and find a way to "unconfirm" a problem message and to my and googles knowledge, there is no way to do such a thing. Has anyone been able to do this?