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May 19, 2020 at 06:59 AM

External mail issue for the first level approval in workflow

443 Views Last edit May 19, 2020 at 07:00 AM 2 rev

Hello Team,

I am new to Workflow and we have implemented the workflow for Parking Functionality in FI and for 4 levels of approvals based on Amount by copying the standard workflow. It is working fine in production environment.

We have maintained the levels of Approval, Approver IDs and Amount range in custom table to get the approver ID and level of apprrover based on the amount as below.

1 0.00 50,000.00 ABC

2 50,001.00 100,000.00 PQR

3 100,001.00 500,000.00 RST

4 500,001.00 TAB

Now, the requirment is to trigger the email to outlook for the respective approavers. We have configured the external email configuration using SWNCONFIG. Mail is getting triggered if the level of approvers is more than 1. If the level of approver is 1 then mail is not getting triggered. I checked in the log of SWNCONFIG and it is saying that no user ID maintained but when I check in SU01D mail id exist for the user.

Can you please light me on this issue.

Thanks and Regards,

Muralikrishna Peravali.