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May 18, 2020 at 02:06 PM

How to customize hybris Customer Ticketing System Emails

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I am using hybris 1811 version B2C accelerator, and installed the ticketsystem extension and customerticketingaddon, in order to create a new support ticket, update support ticket from backoffice customer support perspective.

Referring to configuring emails for ticketing, (customer service module)

https://help.sap.com/viewer/9d346683b0084da2938be8a285c0c27a/1811/en-US/8b8c53db86691014a23b9ee0eb2366fe.html

Ticket Event Email Configuration are used to send the emails to customer which is using a particular OOTB HTML template for emails.

What is the best suitable approach to customize these email templates? Any suggestions?