Hi there,
I work for a reselling company. Our main business process is as follows :
Some of the items we sell require that their serial number be allocated to the original sales order upon goods receipt. That is due to the fact that those particular items are configured for a given customer and cannot be sold to another. This allows the pick pack and production manager to generate pick lists with the right serial number assigned to the right sales order.
This workflow works perfectly fine.
We require pre-payment for some customers, so we copy the sales order into A/R reserve invoice an send it to the customer. The issue is that invoice rows are not editable, so when the items are received, it is not possible to allocate the serial numbers into the reserve invoice (the invoice has already been posted and most likely paid).
Is there another way to assign the serial number to that reserve invoice ?
A workaround would be to use down-payment invoices as those do not close the sales order. But then the issue is that freight is not included in those invoices. I would prefer to use reserve invoices, but if someone has an idea how to add freight to down payment invoices, I can work with that too.
Thanks your help