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May 14, 2020 at 11:48 AM

SAP Asset Manager 1911-Issue with enabling Work Order Push

140 Views Last edit May 14, 2020 at 06:22 PM 2 rev

Hi All,

We are trying to enable the work order push for SAP Asset Manager 1911 application in android device and have followed the steps in the SAM configuration guide, where the apk file is build using the ‘google-services.json’ file created using firebase.

But the emergency work order is not pushed to the application. Getting the attached warnings/information in the HCPMS logs. Unable to see any errors in ‘SLG1’ T.Code at the backend.

In the admin portal, the push instance is displayed with ‘process’ status as shown in the attachment and the SAP user is displayed under the recipient list. But the ‘process’ status remains for a long time and once the push instance status changes to ‘completed’, the recipient list shows zero, and the order is not pushed to the app. Please help with your suggestions here.

admin-push-instance.png

technical-log.png

eventlog.png

Attachments

technical-log.png (30.7 kB)
eventlog.png (37.6 kB)