Hi, I am having problems uploading the FAQ document for the SAP Conversational AI. I first created my own document and encoded it as UTF-8 the way required. Still the SAP Converational AI told me that the format of my document is wrong. I then resorted to uploading the template that can be downloaded from this link https://help.sap.com/viewer/a4522a393d2b4643812b7caadfe90c18/latest/en-US/67d083be1fd34f59abd794b9eefce802.html Surprisingly this too was rejected for not being formated correctly. Can somebody please help me out and inform me about how I can upload the right kind of FAQ document. Fyi, I use open office on my laptop.