One of user id login slow and others are ok and faster

[mat_mat]

Hi All,

One of workstation, the user id (eg:user1), when login SAP client, during loading main menu, system will take about 30 seconds plus to completely initialize and allow user start working on SAP client.

I did test for this same workstation, tested using another two user id (eg: user2 and user3), even using id manager, all others id are faster, less then 10 seconds to load the main menu then user can start click/working on SAP screen.

Is there anything that I can check what is cause that certain user id taking too long compare to other user id?

Steps that I did try, no addons auto connect, no checkbox service ticked in general setting that system will check everytime user login SAP.

I suspected, maybe got some backend process that based on user id when user login SAP and it possible processing different thing for different user id, but I'm not sure if this kind of backend process exist, if anyone know greately appreciate it if can share.

Thanks and regards,

Muhamad

[former_member609404]

The issue has been resolved after deleting Alert messages from Inbox, Outbox and Set for the user

[former_member745833]

Hi,

I also have a similar issue. If you have got any solution for this then please let us know.

Thanks,
Sagar

[kothandaraman_nagarajan]

Hi,

Check SAP note 2545360 - Troubleshooting Guide for Slow Logon Issues to fix your issue.

Regards,

Nagarajan

[warren_angerstein3]

I have seen behavior like this before that was caused by the user menu generating upon logon for users with a lot of transactions assigned. Once I disable user menu the issue went away.

[warren_angerstein3]

OSS note 1658872 will tell you how to force SAP menu if this is the issue

[warren_angerstein3]

Another helpful OSS note is 380029

[mat_mat]

Dear Warren,

Thank you very much for your reply and appreciate that.

My problem is related to SAP Business One version 9.2.

I did check SAP note 380029, it is for SAP Easy Access, different product.

Thanks and regards,

Muhamad