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Desktop Tenant Registration

Hi everyone,

I'm using a trial account in SCP to study the SAP IRPA.

I performed the steps for On-premisse installation for SAP IRPA .

After those steps, I started the Tenant Registration. I noticed that the tenant registration popup was not automatic opened. So, I click on the Desktop Agent icon and added my tenant as screenshots attached. Also, it not required user/password.

After some time connecting, it is showing the message:

"User cannot be connected to the tenant because the Factory sent an invalid message on send client info message"

I already tried using the command line, but have the same issue.

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  • Best Answer
    Posted on May 20 at 02:16 AM

    Thank you. I could run the First Steps: HelloWorld, Calculator, Web Search + excel (WIP).

    Also, I could identify the issue between Agent and Factory: The Agent Machine must have the same name of hostname in your computer:


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  • Posted on May 13 at 06:50 AM

    The error messages shows that your agent is not defined in agent group/hierarchy in the factory. This is something you have to do in the cloud factory. This is described here.

    But, go ahead and try the first step using the Studio. My experience is that you can use the studio and run scenarios in debug without adding your agent to a hierarchy.

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  • Posted on May 16 at 04:06 PM

    This can happen some time. Please use Task Manager to stop (End Task) a process for CtxtRun.exe

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