1.png2.png3.png4.png

Hello Team,

I am trying to integrate Customer 360* View in SAP C4C with S4 Hana, to do this I followed all steps mentioned in this blog – “https://blogs.sap.com/2019/03/19/customer-360-view-integrating-c4c-with-s4-hana/”

I have enabled this mashup ID SM00039 i.e. “S/4 HANA 360 Object Page” by entering URL.

Now I am facing two problems:

A) ‘Changed by’ in Mashup Authoring ID SM00039:

• 1)I logged in to C4C tenant via PDI user:
• I entered the URL by edit URL.
  When URL is entered by PDI User considering named ‘XYZ’ the ‘changed by’ name in mashup authoring is “XYZ”.
• 2)Now I logged in to C4C Tennent via functional user:
• The ‘changed by’ is getting updated correctly for functional users.
  For ex: if change by is having “XYZ”, so when I entered the URL in mashup authoring by functional user the ‘changed by’ gets changed to functional user.
  however this change is only reflected to functional users , but technical users are not able to see updated changes in ‘change by’ value.
• For ex: Now I Again logged in to c4c tenant by PDI user “XYZ” but PDI user Still showing “XYZ” in ‘changed by’.
• Note: I also checked this all by incognito window.

B) Action -> Customer 360* view:

1) After entering URL “Customer 360* View” is only visible to PDI user

But not on functional user:


why am I getting this type of issue. Can anyone please help me over this.

-Thank you
Pratik Shekokar.