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May 07, 2020 at 07:53 PM

SPAM notification mails sent from Sap IdM

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Hello,

We are using IdM 7.2 where users request for roles for SAP accesses. The roles go through 3 stage approvals. The first stage is Manager and 2nd is role approver.

When the role is pending with role approver, IDM sents notification to the approver for 4 days. But when the role is not yet approved, and when it gets timed out, IDM sends multiple reminder mails to the approver. Can be called as SPAM mails too.

Can anyone please provide your suggestions.

Thanks,

Hemaa