on 05-13-2020 11:38 PM
Hi, Are there APIs that allow me to get usage metrics (# of sessions, duration, unique users..) including the entire chatbot transcript for specific sessions?
Cheers
-ravi
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+1
End-to-end transcripts would be extraordinarily helpful.
Hi condamoor,
I'm not sure on API, but bot Monitor section shows few basic details.
This blog has some insight - https://cai.tools.sap/blog/usage-analytics/
-Ashutosh
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