error handling in sap conversational ai chat bot

[nithinkrishna]

Hi,

I am consuming a api service in my chatBot. When my api service executed successfully am giving a message and its working perfect(case1.png). But whenever my api service fails or gives an error(case2.png) i want to show another message, so how can i handle the error when my api service fails?

Note:Please find the screenshots case1.png and case2.png so that you will get an idea of my question.

Regards

nithin

[JonasB · Accepted solution]

Hi Nithin,

you can use conditions to execute actions only when the API returned an error, e.g.
_api_service_response.default.status_code is not 200

With this approach, you'll have one message group for executing the API call, one for handling the error case and one message group with the actions for the success case.

Regards
Jonas

[former_member667434]

Hi Nithin,

Capture your response variable in a memory field and add a block with check if memory.yourvariable is not something (I.e blank) display your custom message.

Thanks

Ashutosh

[nithinkrishna]

Hi ashutosh,

Thank you for the response.

Yes i got to know that i have to add a block of code(if condition code). can you tell me specifically where i can add that block of code?

Regards

nithin

[former_member667434]

Hi Nithin,

Store your API response for the required fields in variable using "{{api_service_response.Value.body.id}}".

Post that use a block to check to check if the variable has value using _memory.<your variable> is blank. Below screenshot may help.

Thanks,

Ashutosh