I got an requirement to configure ITSM & Charm in Solution Manager and I never configured ITSM & charm .Currently we don't have solution manager in our landscape and i will be installing solution manager 7.2.I have below doubts please help on these.
1.Do we require other consultants as well to configure ITSM and charm or I as a Basis person alone could do it ? I mean do i have dependency on other consultants for ITSM and charm configuration ?
2.How many days are required to configure the ITSM & Charm seprately.
3. Also please if anyone of you have steps with roles and responsibilities in ITSM and charm configuration then could you please paste them so that i could get some idea ?