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May 01, 2020 at 09:45 AM

ARM_Inter-Company Credit Memo Automation


Hi Experts,

For the ARM process, in case the goods is returned from customer to the plant (which belongs to different company code with the Sales org.), we will then have the inter-company credit memo to be issued to close the process. Normally the IC credit memo is manually created via tcode MSR_IRD.

Now we hope to get the IC credit memo creation to be automatic after the warehouse inspection is confirmed, do we have the standard customizing to achieve it?

Actually we did notice that in Customizing, there exists a flag that can be activated to enable Credit Memo auto creation (Sales and Distribution->Sales->Advanced Returns Management->Activate Advanced Returns Management for Returns Order Types: Indicator "Auto. CM"). But it only works when the Refund Control is set as “I - Immediately“, meanwhile “I - Immediately“ can only be set when we confirm that the material has been received during returns order processing. And this activation will also enable the Credit Memo to the customer creating automatically with reference to the ARM return order. This is not what we want. We only want the Inter-company credit memo automatically created.

So I want to ask do we have that kind of “activation“ to enable IC credit memo auto-creation only?

Best Regards,

Sharon Yu