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Apr 29, 2020 at 07:33 PM

Button postback values are not received by my CAI bot from Messenger

282 Views Last edit May 01, 2020 at 05:03 AM 5 rev

messenger-chat.pngsap-cai-log.png

Hi Team,

Button postback values from FB messenger are not reaching CAI bot (Monitor -> logs) , when I click on the button (from any button/list/card element). If I type the value manually in the messenger, it works.Also the text displayed when I click the button on messenger is wrong as it shows the title rather than value.

You can see from screenshots that only 1 'Existing Tickets' message was received by CAI bot.

Please provide suggestions as to what I might be missing. Let me know if you need more info.

Thanks and regards

Chetan

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sap-cai-log.png (33.4 kB)