C4C How to attach checklist pdf when creating a Service Ticket Interaction?

[mjveerhuis1]

Hi,

After a technician filled out a checklist in a service ticket, saved it and generated a pdf, I expect that this attachment can be selected when an interaction is created and the option attachment from ticket is selected. When selecting this option I only see attachments and interaction attachments.

Is there a way to attach directly the generated checklist pdf stored in the service ticket to an interaction?

KR

MJ

[mjveerhuis1 · Accepted solution]

Thanks Prasanth for the feedback.

I have created an influence

https://influence.sap.com/sap/ino/#/idea/247238

Kr

MJ

[PrasanthArya]

As of my understanding , the check list is filled by a technician in this scenario and is designed for an interaction (say to do list) from Service Provider to the Service agent , so that the job is done correctly.
In this scenario, customer who has the problem is not included , in reference to the check list and it is not relevant for him. This is one possible reason for that not being available for adding in customer facing interactions

Should you have a business use case, check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer