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Decouple Subscriptions from Email-Permission

SCHNEIDERT
Active Contributor
0 Kudos

Hi Experts,

assume a contact has given his email Opt-In and also has some Subscriptions.

Now the email permission changes to Opt-Out. The subscriptions that are based on email also always change to Opt-Out (with the information that the system overruled the settings made by the contact).

For Communication Categories like Online-Newsletter that behavior is correct and like we need it.

But we also have a "Print-Newsletter" Category and therefore we would still need the Opt-In even if the Permission for email changes.

Does anyone know if or how it is possible to decouple the email permission from a subscription? Or any workaround to solve that problem?

In addition to that, where (in which field) can I see the information that the Subscription has been overruled by the system and is not the one that the contact gave us?

BR Tobias

Accepted Solutions (1)

Accepted Solutions (1)

sandeepmkh
Explorer

"Permission and Subscription check" - Check the line number 117 and the logic before that.

Please check the other scenarios as well.

Regards,

Sandeep Kulkarni

SCHNEIDERT
Active Contributor
0 Kudos

Hi Sandeep,

okay, I'll hand it over to our developer. Thanks a lot!

Kind Regards Tobias

SCHNEIDERT
Active Contributor
0 Kudos

Hi sandeepmkh,

we got it working, thanks again. One question: Where (except on the UI itself) can I see that the subscription (which has a Y on the database) has been overruled by the permission?

On the UI I can see the small red "i" as stated in the Application Help.

But is there a field like "Subscription Overruled Indicator" or something like that?

BR Tobias

Answers (2)

Answers (2)

Kunal_Bansal
Active Contributor

Hello Tobias,

You can acheive this via BAdI Marketing Permission >> Permission and Subscription Check.

best regards,

Kunal

sandeepmkh
Explorer
0 Kudos

Hi Tobias,

you can implement a custom logic to achieve this.

Check the marketing permission custom logic.

Regards

Sandeep Kulkarni

SCHNEIDERT
Active Contributor
0 Kudos

Hi sandeepmkh,

thanks for your quick reply. Which of the BAdIs do I have to implement?

BR Tobias