Hi Experts,
assume a contact has given his email Opt-In and also has some Subscriptions.
Now the email permission changes to Opt-Out. The subscriptions that are based on email also always change to Opt-Out (with the information that the system overruled the settings made by the contact).
For Communication Categories like Online-Newsletter that behavior is correct and like we need it.
But we also have a "Print-Newsletter" Category and therefore we would still need the Opt-In even if the Permission for email changes.
Does anyone know if or how it is possible to decouple the email permission from a subscription? Or any workaround to solve that problem?
In addition to that, where (in which field) can I see the information that the Subscription has been overruled by the system and is not the one that the contact gave us?
BR Tobias