Crystal Reports 64-bit Runtime issue

[former_member518498]

Hello SAP Tech Team,

I am trying to install CR Basic for VS 2008 - Redistributable file for x64 on to a Server 2008 Foundation Edition 64 bit OS.

When I run CRRedist2008_x64.msi, the MSI launches looks like its installing and then will close out of no where with no errors or messages. however, in the event viewer i can find the below messages.

"Configuration completed successfully. MSI (c) (FC:90) [15:35:09:180]: Windows Installer reconfigured the product. Product Name: Crystal Reports Basic Runtime for Visual Studio 2008 (x64). Product Version: 10.5.0.0. Product Language: 1033. Manufacturer: Business Objects. Reconfiguration success or error status: 0."

able to see the path Crystal Reports binaries in the below path

C:\Program Files\Business Objects\Common\2.8\bin

But, the assemblies are not registered in GAC to access 64-bit

C:\WINDOWS\assembly\GAC

Problem: My application is built on 64-bit which is running fine Windows Server 2008 R2 application pools enabling in 32-bit and 64-bit, however, it is not running in Windows 10 and Windows Server 2016 with Enable 32-bit mode of as FALSE for the application pool. when enabled in 32-bit mode as "true" for the application pool Reports are working fine.

Assumption: Problem is registration of assemblies in GAC with 64-bit runtine "CRRedist2008_x64.msi". Please help here.

note: i am logging in as administrator of the machine to install the msi

Regards,

Arun Siripuram

[ido_millet · Accepted solution]

Sounds like the application is 32-bit.

So instead of the 64-bit runtime, you need to install the 32-bit runtime.

[DellSC]

That version of the runtime went out of support before either Window 10 or Win Server 2016 came out, so it was not designed to run on those operating systems - in particular, there have been a number of security updates in those OSs that may be preventing it from installing correctly. There's probably nothing you can do to get it working there until you upgrade the application to one of the newer versions of the SDK, which also no longer user .NET 2.0.

-Dell