Customer creation error - Same Business roles and access rights

[former_member656863]

Hi Community,

I have activated a Business User with the exact same Business roles and Access rights and Views as my profile, however, she gets an error when trying to create a Customer (both for Accounts/Individual accounts).

Although, she can access to any Customer's page (if previously created by another user for instance).

The error occurs when pressing the button Save/Save and open (see picture below).

I can't seem to get the issue origin here... Can anyone identify a clue here?

Error picture

[former_member283305 · Accepted solution]

My suggestion would be to try to replicate the issue by creating another new business user in the same way you did before. If the error is also present here, raise a ticket at SAP. Otherwise, delete the business user and recreate it anew.

Jelle

[former_member656863 · Accepted solution]

I replicated the Business user creation, and I get the same issue. I will write a ticket to Support.
Thank you.

[PrasanthArya]

This needs to be analysed further to identify the cause behind this error , please report an Incident to SAP Support .

refer : How to Report an Incident for Hybris Cloud for Customer (as a Key User)

[former_member656863]

Hi,

It seems I don't have access to the same Support.

When I create an Incident report, I receive the report in my Service section...

[PrasanthArya]

please check :Incident Management to confirm on the same,