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Saurav Mallick

SAP CRM Lead Survey not opening in WEBUI

Feb 15, 2017 at 08:42 AM | 138 Views | Last edit Feb 15, 2017 at 07:07 PM 3 rev.

Hello All,

I have created a questionnaire in lead which is working fine in the GUI when I am creating a Lead using txn. CRMD_ORDER. But when I am logging to the webui the survey although displayed is not appearing.

Are there any specific settings for opening the survey in the Webui.

Someone please help.....

SAP Customer Relationship Management | CRM Marketing | sap webui crm
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4 Answers

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    Indrajit Ghosh
    Feb 16, 2017 at 02:09 PM

    Hi Saurav,

    Is the survey assignment block present in UI or the block present but the survey you've created is not getting displayed?

    Regards,

    Indrajit

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    • Saurav Mallick
      Feb 17, 2017 at 08:18 AM

      Hello Indrajit,

      Both assignment block and the survey are getting displayed but when I click on the survey the questionnaire is not opening .

      This is happening only in the WEB-UI.

      Can you please help me regarding this.

  • avatar image
    Indrajit Ghosh
    Feb 17, 2017 at 09:44 AM

    Hi Saurav,

    Could you please share a screenshot?

    Regards,

    Indrajit

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    Saurav Mallick
    Feb 17, 2017 at 11:46 AM

    Hello Indrajit,

    Please refer to the screenshot attached.

    Questionnaire not opening on clicking the survey.

    lead.jpg


    lead.jpg (269.9 kB)
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    Johannes Voglsam
    Feb 17, 2017 at 02:46 PM

    Hello,

    Please find the following useful information:

    Survey Processing in CRM Marketing - SCN Wiki

    Survey Rendering in CRM WEB UI - Blogs.SAP

    This should contain a solution for the problem.

    best regards,

    Johannes

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