on 04-15-2020 12:08 PM
Hi Neha,
When the "technical data" pane is disabled, it generally means that your charge component ("Price Plan2e1" in this instance) contains no usage rate. The technical data is basically just an identifier to determine who must be charged for a consumption, so it is meaningful only for usage charges.
Please therefore check that your charge component contains something else than recurring and one-shot rates.
Also, if you confirm that you already have usage rates defined in your charge but the technical data pane is still disabled, then it means that this charge is dependent, in which case it doesn't need to know the technical identifiers directly either.
Don't hesitate to ask for more guidance about this if needed.
Best regards.
François
SAP Convergent Charging Support
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Hi Neha,
I'm not sure of the reason yet, but can you please confirm that the newly created charge plan is "released"? Please just make sure that you have selected the "Released" status' radio button in the charge plan's definition, in Core tool.
Please let me know if this does not solve your issue. In that case, opening a BCP ticket might be warranted, and you might also need assistance from the SOM people.
Best regards.
François
SAP Convergent Charging Support
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Hi Francois,
Now that charge plan is created..Those are not available in products in SOM. What could be the reason.
Regards,
Neha
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