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Apr 13, 2020 at 08:24 AM

C4C Workflow Rule: How to add fields to the 'Update Field' picklist?

1148 Views Last edit May 27, 2020 at 05:57 AM 3 rev

Hello experts,

I have a request to create a new Workflow Rule in order to update a specific field in Accounts, whenever the account is actually a prospect(role) a certain field should be set to a specific value.

My issue is that the field which i have to update, "Distribution Channel" is not available in the list, therefore the question is, is there a way to add this field to the list? Or this can be only achieved by opening a ticket?

Thanks and regards,

Manu.