How do I change the default pictures for bot and user in the Webchat channel?

[francesco_scibilia]

Hi,

How do I change the default pictures for bot and user in the Webchat channel? The documentation (https://help.sap.com/viewer/a4522a393d2b4643812b7caadfe90c18/latest/en-US/3412c7a53c15437e834c4b4f47...) says you can define pictures but doesn't tell you how to do this.

Under the Message Settings of the Webchat channel, the following URLs are available:

https://cdn.cai.tools.sap/webchat/bot.png

https://cdn.cai.tools.sap/webchat/user.png

How are changes reflected on this level?

Thanks and best regards,

Francesco

[former_member363931]

I'm not entirely sure if I get your questions correctly, but if you want to use another image, insert a URL to another image in there. Bot picture is the image used to represent the bot, the user picture the one to represent the user.